FAQ

We sure do! Since 1939, in fact. Newel operates a beautifully curated gallery in the heart of NY’s design district and a shipping & receiving warehouse in Long Island City, NY.

Newel Gallery
306 East 61st Street
3rd Floor
New York, NY 10065

Newel Warehouse
32-00 Skillman Ave, 1st Floor
Long Island City, NY 11101

Newel Loading Dock
43-34 32nd Place
Long Island City, NY 11101

The Newel Gallery is open Monday – Friday, 9am-5pm. Newel.com is open for business 24/7. Our loading dock hours for pickup & delivery is Mon-Fri, 8:30am-4pm.

Of course! Newel has been servicing the design trade for many decades, is proud to work with designers from all over the world and offers a 20% trade discount to qualifying clients. *Qualifying clients must provide a valid resale certificate, and once approved, will enjoy a 20% discount on all purchases made at Newel in person, by phone or online.

Absolutely! Our entire collection is stocked within our own warehouse, so any additional info or photos requested are just a few clicks away. If you’d like to request more information. Simply email us the name or item #’s of the piece(s) you’re interested in and let us know how we can help you make a more informed decision.

Absolutely! We work with interior designers and trade professionals on a daily basis and are happy to accommodate a flexible approach to “holds”. To request a hold, please call 212.758.1970 or email us.

Order from us is easy. You can shop in person at our gallery, over the phone with our sales team, or directly online through Newel.com. However you choose to shop, Newel is here to assist you and make your experience simple and hassle-free.

Absolutely. Any item ordered online, in-store or by phone can be picked up at our warehouse free of charge during normal pickup hours (8:30am-4pm, Mon-Fri) once full payment has been made.

As the most trusted name in antiques, Newel works with only the most reputable carriers in the logistics industry. While all shipping costs are the sole responsibility of the buyer, Newel is happy to assist in selecting the right carrier for the job.

We will contact you and provide you with the best shipping options available. All shipping charges will be invoiced separately.

While shipping damages with Newel-selected carriers are seldom, we fully insure every piece in the unlikely event that a damage occurs during transit. It is the buyer’s right and responsibility to inspect each item at the time of delivery and adhere to the below protocol to ensure proper resolution:

For UPS/Small Parcel Items
All items should be inspected at the time of delivery. It is your right and responsibility to do so.
1) Note visible damage on delivery paperwork
2) Preserve all original packaging materials
3) Contact your local UPS branch to request inspection by a claims agent

Once inspection has been made, Newel will work with the carrier to determine the best possible resolution

For Large Items / Home Deliveries
It is ESSENTIAL to inspect any/all items delivered. It is your right and responsibility to unpack and inspect your items in the presence of the driver, and to document any visible damage on the paperwork at the time of delivery. Approving delivery without inspecting and documenting potential freight damage will legally void Newel’s insurance coverage. If you have received damaged items, please contact us within 48 hours of delivery. Rest assured that Newel is committed to fanatical customer service and will provide you with the following options:
1) Full Refund
2) Free Restoration
3) Exchange for something else in our store

At Newel, we do our best to ensure that our available quantity of each item is kept up-to-date on our website. Working with the trade, we also accommodate “holds”. If you have a question about the available quantity of an item, or the remaining duration of a current “hold” status, please call or email us and we will gladly verify availability or recommend similar items that are in stock.

Simply call us at 212.758.1970 during normal business hours or email us any time! You can also check the status of your order by using our online chat feature.

FAQ

We sure do! Since 1939, in fact. Newel operates a beautifully curated gallery in the heart of NY’s design district and a shipping & receiving warehouse in Long Island City, NY.

Newel Gallery
306 East 61st Street
3rd Floor
New York, NY 10065

Newel Warehouse
32-00 Skillman Ave, 1st Floor
Long Island City, NY 11101

Newel Loading Dock
43-34 32nd Place
Long Island City, NY 11101

The Newel Gallery is open Monday – Friday, 9am-5pm. Newel.com is open for business 24/7. Our loading dock hours for pickup & delivery is Mon-Fri, 8:30am-4pm.

Of course! Newel has been servicing the design trade for many decades, is proud to work with designers from all over the world and offers a 20% trade discount to qualifying clients. *Qualifying clients must provide a valid resale certificate, and once approved, will enjoy a 20% discount on all purchases made at Newel in person, by phone or online.

Absolutely! Our entire collection is stocked within our own warehouse, so any additional info or photos requested are just a few clicks away. If you’d like to request more information. Simply email us the name or item #’s of the piece(s) you’re interested in and let us know how we can help you make a more informed decision.

Absolutely! We work with interior designers and trade professionals on a daily basis and are happy to accommodate a flexibl9 approac9 to “holds”. To request a hold, please call 212.758.1970 or email us.

Order from us is easy. You can shop in person at our gallery, over the phone with our sales team, or directly online through Newel.com. However you choose to shop, Newel is here to assist you and make your experience simple and hassle-free.

Absolutely. Any item ordered online, in-store or by phone can be picked up at our warehouse free of charge during normal pickup hours (8:30am-4pm, Mon-Fri) once full payment has been made.

As the most trusted name in antiques, Newel works with only the most reputable carriers in the logistics industry. While all shipping costs are the sole responsibility of the buyer, Newel is happy to assist in selecting the right carrier for the job.

We will contact you and provide you with the best shipping options available. All shipping charges will be invoiced separately.

While shipping damages with Newel-selected carriers are seldom, we fully insure every piece in the unlikely event that a damage occurs during transit. It is the buyer’s right and responsibility to inspect each item at the time of delivery and adhere to the below protocol to ensure proper resolution:

For UPS/Small Parcel Items
All items should be inspected at the time of delivery. It is your right and responsibility to do so.
1) Note visible damage on delivery paperwork
2) Preserve all original packaging materials
3) Contact your local UPS branch to request inspection by a claims agent

Once inspection has been made, Newel will work with the carrier to determine the best possible resolution

For Large Items / Home Deliveries
It is ESSENTIAL to inspect any/all items delivered. It is your right and responsibility to unpack and inspect your items in the presence of the driver, and to document any visible damage on the paperwork at the time of delivery. Approving delivery without inspecting and documenting potential freight damage will legally void Newel’s insurance coverage. If you have received damaged items, please contact us within 48 hours of delivery. Rest assured that Newel is committed to fanatical customer service and will provide you with the following options:
1) Full Refund
2) Free Restoration
3) Exchange for something else in our store

At Newel, we do our best to ensure that our available quantity of each item is kept up-to-date on our website. Working with the trade, we also accommodate “holds”. If you have a question about the available quantity of an item, or the remaining duration of a current “hold” status, please call or email us and we will gladly verify availability or recommend similar items that are in stock.

Simply call us at 212.758.1970 during normal business hours or email us any time! You can also check the status of your order by using our online chat feature.

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